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<h1 class="page-header">Help Desk</h1> <div class="level1"> <span class='np_break'> </span> <div class="table-responsive sectionedit1"><table class="inline table table-striped table-condensed"> <tr class="row0"> <td class="col0"><a href="https://get.teamviewer.com/fdsu3hz" class="media" title="https://get.teamviewer.com/fdsu3hz" rel="nofollow"><img src="/lib/exe/fetch.php?w=150&tok=678998&media=doc:teamviewer:teamviewer.png" class="media img-responsive" alt="" width="150" /></a></td><td class="col1">When you are connected to TeamViewer, please share with us: <br/> - Your airport AITA code; <br/> - The name of the person;<br/> - Your Teamviwer ID; <br/> - Your TeamViewer password.</td> </tr> </table> <span class='np_break'> </span> </div> <p> <b>Support avaibility </b> </p> <ul> <li class="level1"> Support by phone/mail: Monday to Friday from 9h to 18h (UTC+1/2), excluding <a href="/doku.php?id=en:feries" class="wikilink1" title="en:feries">public holidays in Metropolitan France </a>.</li> </ul> </div> <h1 class="page-header">Solutions</h1> <div class="level1"> <span class='np_break'> </span> <div class="table-responsive sectionedit2"><table class="inline table table-striped table-condensed"> <tr class="row0"> <td class="col0"><a href="/doku.php?id=en:solutions:aminvoicingmenu" class="media" title="en:solutions:aminvoicingmenu"><img src="/lib/exe/fetch.php?w=50&tok=7ecfae&media=logo:eaf_log_aminvoicing_201607-001_logo.png" class="media" alt="" width="50" /></a> <a href="/doku.php?id=en:solutions:aminvoicingmenu" class="wikilink1" title="en:solutions:aminvoicingmenu"> AMInvoicing</a></td><td class="col1"><img src="/lib/exe/fetch.php?w=50&tok=471dba&media=logo:eaf_log_aodb_201607-001_logo.png" class="media" alt="" width="50" /> <a href="/doku.php?id=en:solutions:aodbmenu" class="wikilink1" title="en:solutions:aodbmenu"> AODB</a></td><td class="col2"><img src="/lib/exe/fetch.php?w=50&tok=45b6bb&media=logo:eaf_log_brs_201607-001_logo.png" class="media img-responsive" alt="" width="50" /> <a href="/doku.php?id=en:solutions:brsmenu" class="wikilink1" title="en:solutions:brsmenu"> BRS</a></td> </tr> <tr class="row1"> <td class="col0"><a href="/doku.php?id=en:solutions:cupptmenu" class="media" title="en:solutions:cupptmenu"><img src="/lib/exe/fetch.php?w=50&tok=b41eb0&media=logo:eaf_log_cuppt_201607-001_logo.png" class="media" alt="" width="50" /></a> <a href="/doku.php?id=en:solutions:cupptmenu" class="wikilink1" title="en:solutions:cupptmenu"> Cupp-T - Plateforme IATA CUPPS</a></td><td class="col1"><a href="/doku.php?id=solutions:comptabilite" class="media" title="solutions:comptabilite"><img src="/lib/exe/fetch.php?w=50&tok=2447a8&media=logo:eaf_log_edgecompta_201607-001_logo.png" class="media" alt="" width="50" /></a> <a href="/doku.php?id=solutions:comptabilite" class="wikilink1" title="solutions:comptabilite"> Edge Compta (in French)</a></td><td class="col2"><a href="/doku.php?id=en:solutions:fidsmenu" class="media" title="en:solutions:fidsmenu"><img src="/lib/exe/fetch.php?w=50&tok=1e03b0&media=logo:eaf_log_fids_201607-001_logo.png" class="media img-responsive" alt="" width="50" /></a> <a href="/doku.php?id=en:solutions:fidsmenu" class="wikilink1" title="en:solutions:fidsmenu"> FiDS</a></td> </tr> <tr class="row2"> <td class="col0"><a href="/doku.php?id=en:solutions:guidehorairemenu" class="media" title="en:solutions:guidehorairemenu"><img src="/lib/exe/fetch.php?w=50&tok=5445fb&media=logo:eaf_log_fims_201607-001_logo.png" class="media" alt="" width="50" /></a> <a href="/doku.php?id=solutions:guidehorairemenu" class="wikilink1" title="solutions:guidehorairemenu"> FiMS - Guide horaire (in French)</a></td><td class="col1"><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:eaf_log_ddv_201607-002_logo.png" class="media" title="logo:eaf_log_ddv_201607-002_logo.png"><img src="/lib/exe/fetch.php?w=50&tok=9cb2b5&media=logo:eaf_log_ddv_201607-002_logo.png" class="media" alt="" width="50" /></a><a href="/doku.php?id=solutions:hmsmenu" class="wikilink1" title="solutions:hmsmenu">HMS - Dossier de vol (in French)</a></td><td class="col2"><a href="/doku.php?id=en:solutions:iatatextmenu" class="media" title="en:solutions:iatatextmenu"><img src="/lib/exe/fetch.php?w=50&tok=21b47c&media=logo:eaf_log_iatatext_201607-001_logo.png" class="media img-responsive" alt="" width="50" /></a> <a href="/doku.php?id=en:solutions:iatatextmenu" class="wikilink1" title="en:solutions:iatatextmenu"> IATAText</a></td> </tr> <tr class="row3"> <td class="col0"><a href="/doku.php?id=en:solutions:ldcsmenu" class="media" title="en:solutions:ldcsmenu"><img src="/lib/exe/fetch.php?w=50&tok=d6615c&media=logo:eaf_log_ldcs_201607-001_logo.png" class="media" alt="" width="50" /></a> <a href="/doku.php?id=en:solutions:ldcsmenu" class="wikilink1" title="en:solutions:ldcsmenu"> L-DCS</a></td><td class="col1"><a href="/doku.php?id=en:solutions:paxtracermenu" class="media" title="en:solutions:paxtracermenu"><img src="/lib/exe/fetch.php?w=50&tok=30e086&media=logo:eaf_log_paxtracer_201607-001_logo.png" class="media" alt="" width="50" /></a> <a href="/doku.php?id=en:solutions:paxtracermenu" class="wikilink1" title="en:solutions:paxtracermenu"> PAXTracer </a></td><td class="col2"><a href="/doku.php?id=en:solutions:rmsmenu" class="media" title="en:solutions:rmsmenu"><img src="/lib/exe/fetch.php?w=50&tok=ceac7b&media=logo:eaf_log_rms_201607-001_logo.png" class="media img-responsive" alt="" width="50" /></a> <a href="/doku.php?id=en:solutions:rmsmenu" class="wikilink1" title="en:solutions:rmsmenu"> RMS</a></td> </tr> <tr class="row4"> <td class="col0"><img src="/lib/exe/fetch.php?w=50&tok=793209&media=logo:eaf_log_solmob_201612-001_logo.png" class="media" alt="" width="50" /> <a href="/doku.php?id=solutions:mobiles" class="wikilink1" title="solutions:mobiles"> Solutions mobiles (in French)</a></td><td class="col1"><a href="/doku.php?id=en:solutions:supervisionmenu" class="media" title="en:solutions:supervisionmenu"><img src="/lib/exe/fetch.php?w=50&tok=e13abf&media=logo:eaf_log_edgevision_201607-002_logo.png" class="media" alt="" width="50" /></a> <a href="/doku.php?id=en:solutions:supervisionmenu" class="wikilink1" title="en:solutions:supervisionmenu"> SuperVision</a></td><td class="col2"><img src="/lib/exe/fetch.php?w=50&tok=000c1a&media=logo:eaf_log_wbs_201607-001_logo.png" class="media img-responsive" alt="" width="50" /> <a href="/doku.php?id=solutions:weightandbalance" class="wikilink1" title="solutions:weightandbalance"> Weight and Balance (in French)</a></td> </tr> <tr class="row5"> <td class="col0"> </td><td class="col1"> </td><td class="col2"> </td> </tr> </table> <span class='np_break'> </span> </div> <p> <br/> </p> </div> <h1 class="page-header">Procedures</h1> <div class="level1"> <span class='np_break'> </span> <div class="table-responsive sectionedit3"><table class="inline table table-striped table-condensed"> <tr class="row0"> <td class="col0" colspan="2"><b>Materials</b> </td> </tr> <tr class="row1"> <td class="col0"><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:eaf_log_edge_201607-005_france.png" class="media" title="logo:eaf_log_edge_201607-005_france.png"><img src="/lib/exe/fetch.php?w=50&tok=d8c7fb&media=logo:eaf_log_edge_201607-005_france.png" class="media img-responsive" alt="" width="50" /></a></td><td class="col1"><a href="/doku.php?id=en:procedure:materiel:cluster" class="wikilink1" title="en:procedure:materiel:cluster">Cluster Monitoring</a></td> </tr> </table> <span class='np_break'> </span> </div> <p> <br/> </p> </div> <h1 class="page-header">Hardware</h1> <div class="level1"> <span class='np_break'> </span> <div class="table-responsive sectionedit4"><table class="inline table table-striped table-condensed"> <tr class="row0"> <td class="col0"><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:materiel:mobile.jpg" class="media" title="logo:materiel:mobile.jpg"><img src="/lib/exe/fetch.php?w=50&tok=d54fb2&media=logo:materiel:mobile.jpg" class="media" title="mobile.jpg" alt="mobile.jpg" width="50" /></a><a href="/doku.php?id=en:materiel:mobile" class="wikilink1" title="en:materiel:mobile"> Mobile device</a></td><td class="col1"><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:materiel:icone_bls.png" class="media" title="logo:materiel:icone_bls.png"><img src="/lib/exe/fetch.php?w=50&tok=cf7acf&media=logo:materiel:icone_bls.png" class="media" alt="" width="50" /></a><a href="/doku.php?id=en:materiel:selfservice" class="wikilink1" title="en:materiel:selfservice"> Self-service</a></td><td class="col2"><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:materiel:km.jpg" class="media" title="logo:materiel:km.jpg"><img src="/lib/exe/fetch.php?w=50&tok=1720e0&media=logo:materiel:km.jpg" class="media img-responsive" title="km.jpg" alt="km.jpg" width="50" /></a><a href="/doku.php?id=en:materiel:km" class="wikilink1" title="en:materiel:km"> Keyboard / Mouse</a></td> </tr> <tr class="row1"> <td class="col0"><a href="/lib/exe/detail.php?id=en%3Astart&media=materiel:ecrans:ecran1.jpg" class="media" title="materiel:ecrans:ecran1.jpg"><img src="/lib/exe/fetch.php?w=50&tok=79578c&media=materiel:ecrans:ecran1.jpg" class="media" title="ecran1.jpg" alt="ecran1.jpg" width="50" /></a><a href="/doku.php?id=en:materiel:display" class="wikilink1" title="en:materiel:display"> Display</a></td><td class="col1"><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:materiel:imprimantes1.jpg" class="media" title="logo:materiel:imprimantes1.jpg"><img src="/lib/exe/fetch.php?w=50&tok=59be0e&media=logo:materiel:imprimantes1.jpg" class="media" title="imprimantes1.jpg" alt="imprimantes1.jpg" width="50" /></a><a href="/doku.php?id=en:materiel:printers" class="wikilink1" title="en:materiel:printers"> Printers</a></td><td class="col2"><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:materiel:bcreader.jpg" class="media" title="logo:materiel:bcreader.jpg"><img src="/lib/exe/fetch.php?w=50&tok=17e38f&media=logo:materiel:bcreader.jpg" class="media img-responsive" title="bcreader.jpg" alt="bcreader.jpg" width="50" /></a><a href="/doku.php?id=materiel:lecture" class="wikilink1" title="materiel:lecture"> Reader</a></td> </tr> <tr class="row2"> <td class="col0"><a href="/lib/exe/detail.php?id=en%3Astart&media=materiel:reseau:reseau1.jpg" class="media" title="materiel:reseau:reseau1.jpg"><img src="/lib/exe/fetch.php?w=50&tok=aac10f&media=materiel:reseau:reseau1.jpg" class="media" title="reseau1.jpg" alt="reseau1.jpg" width="50" /></a><a href="/doku.php?id=en:materiel:reseau" class="wikilink1" title="en:materiel:reseau"> Network</a></td><td class="col1"><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:materiel:serveur1.jpg" class="media" title="logo:materiel:serveur1.jpg"><img src="/lib/exe/fetch.php?w=50&tok=355dad&media=logo:materiel:serveur1.jpg" class="media" title="serveur1.jpg" alt="serveur1.jpg" width="50" /></a><a href="/doku.php?id=en:materiel:serveur" class="wikilink1" title="en:materiel:serveur"> Server</a></td><td class="col2"><a href="/lib/exe/detail.php?id=en%3Astart&media=materiel:station:station1.jpg" class="media" title="materiel:station:station1.jpg"><img src="/lib/exe/fetch.php?w=50&tok=1012fe&media=materiel:station:station1.jpg" class="media img-responsive" title="station1.jpg" alt="station1.jpg" width="50" /></a><a href="/doku.php?id=en:materiel:stations" class="wikilink1" title="en:materiel:stations"> Workstations</a></td> </tr> </table> <span class='np_break'> </span> </div> <p> <br/> </p> </div> <h1 class="page-header">Services</h1> <div class="level1"> <span class='np_break'> </span> <div class="table-responsive sectionedit5"><table class="inline table table-striped table-condensed"> <tr class="row0"> <td class="col0"><a href="/doku.php?id=en:services:sytemereseau" class="media" title="en:services:sytemereseau"><img src="/lib/exe/fetch.php?w=50&tok=01ec18&media=logo:services:securite.jpg" class="media" title="securite.jpg" alt="securite.jpg" width="50" /></a><a href="/doku.php?id=en:services:sytemereseau" class="wikilink1" title="en:services:sytemereseau"> Network security</a></td><td class="col1"><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:services:controleacces.jpg" class="media" title="logo:services:controleacces.jpg"><img src="/lib/exe/fetch.php?w=50&tok=d4a48e&media=logo:services:controleacces.jpg" class="media" title="controleacces.jpg" alt="controleacces.jpg" width="50" /></a>Access Control</td><td class="col2"><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:services:consommable.jpg" class="media" title="logo:services:consommable.jpg"><img src="/lib/exe/fetch.php?w=50&tok=ae422b&media=logo:services:consommable.jpg" class="media img-responsive" title="consommable.jpg" alt="consommable.jpg" width="50" /></a>Consumable</td> </tr> <tr class="row1"> <td class="col0"><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:services:maintenance.jpg" class="media" title="logo:services:maintenance.jpg"><img src="/lib/exe/fetch.php?w=50&tok=5dbff6&media=logo:services:maintenance.jpg" class="media" title="maintenance.jpg" alt="maintenance.jpg" width="50" /></a>Guarantee, maintenance and delays</td><td class="col1"><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:services:financement.jpg" class="media" title="logo:services:financement.jpg"><img src="/lib/exe/fetch.php?w=50&tok=540b36&media=logo:services:financement.jpg" class="media img-responsive" title="financement.jpg" alt="financement.jpg" width="50" /></a>Financing offers</td><td class="col2"> </td> </tr> </table> <span class='np_break'> </span> </div> </div> <h1 class="page-header">Training</h1> <div class="level1"> <p> <br/> &lt;note tip>Edge Airport France est un organisme de formation enregistré auprès du préfet de la région Aquitaine sous le n° 72 24 01553 24.&lt;/note> </p> </div> <h1 class="page-header">Edge Airport</h1> <div class="level1"> <p> <a href="/lib/exe/detail.php?id=en%3Astart&media=logo:eaf_log_edge_201607-005_france.png" class="media" title="logo:eaf_log_edge_201607-005_france.png"><img src="/lib/exe/fetch.php?w=170&tok=04c9b8&media=logo:eaf_log_edge_201607-005_france.png" class="media" alt="" width="170" /></a><a href="/lib/exe/detail.php?id=en%3Astart&media=logo:logoedgeafricatrans.png" class="media" title="logo:logoedgeafricatrans.png"><img src="/lib/exe/fetch.php?w=170&tok=6dbeb1&media=logo:logoedgeafricatrans.png" class="media img-responsive" alt="" width="170" /></a> </p> <p> <video class="media" title="eaf_ppt_201810-001_presentationen.mp4" width="320" height="240" controls="controls"> <source src="/lib/exe/fetch.php?media=en:eaf_ppt_201810-001_presentationen.mp4" type="video/mp4" /> <a href="/lib/exe/fetch.php?cache=&media=en:eaf_ppt_201810-001_presentationen.mp4" class="media mediafile mf_mp4" title="en:eaf_ppt_201810-001_presentationen.mp4 (27.8 MB)">eaf_ppt_201810-001_presentationen.mp4</a></video> </p> <p> <a href="/lib/exe/fetch.php?media=en:eaf_ppt_201810-001_presentationen.pdf" class="media mediafile mf_pdf" title="en:eaf_ppt_201810-001_presentationen.pdf (3 MB)">Download PDF version</a> </p> </div> <h1 class="page-header">Partners & affiliations</h1> <div class="level1"> <p> <a href="http://www.iata.org/Pages/default.aspx" class="media" title="http://www.iata.org/Pages/default.aspx" rel="nofollow"><img src="/lib/exe/fetch.php?w=100&tok=05c5f0&media=logo:iata_transparent.png" class="media" alt="" width="100" /></a> <a href="/lib/exe/detail.php?id=en%3Astart&media=logo:googlepartners.png" class="media" title="logo:googlepartners.png"><img src="/lib/exe/fetch.php?w=100&tok=4e14d9&media=logo:googlepartners.png" class="media" alt="" width="100" /></a> <a href="/lib/exe/detail.php?id=en%3Astart&media=logo:samsung_logo.png" class="media" title="logo:samsung_logo.png"><img src="/lib/exe/fetch.php?w=100&tok=38922b&media=logo:samsung_logo.png" class="media" alt="" width="100" /></a> <a href="/lib/exe/detail.php?id=en%3Astart&media=logo:stormshield.jpg" class="media" title="logo:stormshield.jpg"><img src="/lib/exe/fetch.php?w=100&tok=b3bf34&media=logo:stormshield.jpg" class="media img-responsive" title="stormshield.jpg" alt="stormshield.jpg" width="100" /></a> </p> <p> <a href="https://www.je-perpignan2017.eu/" class="media" title="https://www.je-perpignan2017.eu/" rel="nofollow"><img src="/lib/exe/fetch.php?w=100&tok=9853db&media=logo:logo_alfaaci.png" class="media" alt="" width="100" /></a> <a href="http://www.proavia.com/fr" class="media" title="http://www.proavia.com/fr" rel="nofollow"><img src="/lib/exe/fetch.php?w=100&tok=c2bd53&media=logo:logo_proavia_rouge.png" class="media img-responsive" alt="" width="100" /></a> </p> <p> <br/> </p> </div> <!-- EDIT5 TABLE [3158-] --><!-- EDIT4 TABLE [2488-] --><!-- EDIT3 TABLE [2337-] --><!-- EDIT2 TABLE [476-] 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